Returns & Exchanges

At Orion Rack Cabinets, we stand behind the quality of our server infrastructure; if you are not completely satisfied with your purchase, you may return your hardware within 30 days of delivery.

1

Request Authorization

Contact our support team with your order number to receive a Return Merchandise Authorization (RMA) number and pre-paid shipping label.

2

Secure Packaging

Place the cabinet or accessory in its original internal packaging and heavy-duty crate to ensure the sensitive electronics housing remains protected during transit.

3

Inspection Process

Once received at our warehouse, our technicians will inspect the unit for any physical damage or modifications to ensure it meets our restocking criteria.

4

Refund Issuance

After a successful inspection, your refund will be processed back to your original payment method within 5-7 business days, minus any applicable restocking fees.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing